Frequently Asked Questions
If I have more than one document issued by the same authority, do I need an apostille for each one?
The authorities in the country you are sending the apostilled documents to will need to specify this for you.
Why do some documents need an apostille and others need legalization?
A document may require an apostille or legalization depending on the country in which it needs to be submitted. Most countries in the world are divided into two categories. Countries that are signatories to the Hague Apostille Convention require an apostille. Countries that are not part of the Hague Apostille Convention require documents to follow the (consular) legalization process.
Is my personal information protected?
Yes, we value our client's confidentiality. Your information will always be handled in a safe and secure manner.
I have a question not answered above, can you help me?
Yes, please contact our Support Team.
Is the certificate I ordered a certified document with an official seal?
Yes, the certificate will be a government-issued, certified document. The register’s seal may appear raised, embossed, impressed, or as a watermark.
Can I order anyone’s vital record?
First of all, you can always request your own vital records.
The ability to request a certificate for another person depends on the type of certificate and the vital record agency processing the request. To see if you are entitled to receive a certificate, start the order process. Once we have determined the certificate type and the vital record agency that will be processing the request, we will let you know ‘who can order’.
What if I do not know the exact information for the certificate I am requesting?
Vital record agencies require that information is complete and accurate to provide vital records. If information is not complete at the time of submittal, it is possible that the record may not be located. Some agencies (not all) will issue certified no-record letters when the record is not located after searching with the information provided. Refunds will not be issued for records not located.
What shipping methods do you offer?
- Regular Mail (insecure, no tracking number, slow delivery)
- Registered Mail (tracking number, slow delivery)
- Courier (express with tracking number)
Although it is more expensive, for your protection we recommend express delivery by Courier (UPS/DHL/FedEx). This allows you to track your package and confirm delivery. Regular mail service is not certified or registered and does not provide this protection.
What name should I use?
Current Legal Name – This is the name you currently use and is most likely on your passport, driver’s license, and/or ID. If you are married, this would be your first and married last name. In the ordering process, please use your own current legal name whether you are ordering your certificate or someone else’s.
Maiden Name – This is the last name of a person before any marriage, typically the last name a person was assigned at birth.
Does a vital certificate have an expiration date?
Birth, death, marriage, and divorce certificates have no expiration date. However, if your copy is degraded or not all information is clearly visible, you should consider requesting a new one.